Conversations Analytics
Comprehensive conversation insights, user engagement metrics, and conversation management
1,247
Total Conversations
+18.2% vs last month
4.2
Avg Messages/Conversation
+0.3 vs last month
89%
Resolution Rate
+2.1% vs last month
4.6
Avg User Rating
No change
Daily Conversation Volume
Conversation Topics
Peak Usage Hours (September 2024)
Knowledge Base Performance
Analytics for document retrieval and search effectiveness
Search Performance
Average Query Time
245ms
Search Accuracy
94.2%
Cache Hit Rate
78.5%
Queries Today
1,247
Document Analytics
Most Accessed
Product Docs
Processing Queue
3 documents
Failed Uploads
0 today
Index Health
Excellent
Usage Trends
Documents Added (7d)
+47
Storage Growth
+2.1 GB
Query Volume
+23%
User Satisfaction
4.8/5.0
Recent Conversations
| Date & Time | User | Topic | Messages | Duration | Status | Rating |
|---|---|---|---|---|---|---|
| Sep 20, 02:15 PM | alex.johnson@company.com | Technical Support | 6 | 4m 32s | Completed | |
| Sep 20, 01:42 PM | john.smith@company.com | Product Info | 3 | 2m 18s | Resolved | |
| Sep 20, 01:28 PM | emma.davis@company.com | Billing | 8 | 7m 45s | Ongoing | - |
| Sep 20, 12:56 PM | sarah.wilson@company.com | General | 2 | 1m 12s | Completed | |
| Sep 20, 12:33 PM | david.brown@company.com | Technical Support | 5 | 3m 28s | Resolved | |
| Sep 20, 11:47 AM | mike.chen@company.com | Product Info | 4 | 2m 54s | Completed |
AWS CloudWatch Usage Tracking
Detailed usage metrics, billing analytics, and cost optimization insights